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Email

orders@hatchofheaven.com.au

Hatching Tips

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Location

South Australia

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Before You Ask

Frequently Asked Questions

Do you guarantee the eggs will hatch?

Every egg is collected fresh from our carefully selected breeding flock and fertility is regularly monitored within our own breeding program. However, once eggs leave our farm, many factors beyond our control can influence hatch success, including postal handling, incubator calibration, temperature, humidity, storage and incubation practices.

For this reason, we cannot guarantee hatch rates or provide refunds based solely on hatch outcomes. We encourage all customers to use a quality incubator and follow best practice incubation guidelines to give their eggs the best possible chance of success.

Every order is packed with care using specialised protective packaging designed for fertile eggs. Each egg is individually inspected before packing and cushioned to help minimise movement during transit.

While we do everything possible to protect your eggs, postage is handled by a third-party courier and unfortunately we cannot guarantee how parcels will be treated once they leave our farm.

Yes — we post to all states and territories.

Local pickup is available by arrangement — select this option at checkout and we’ll be in touch to organise a time.

We understand how disappointing this can be.

If your eggs arrive damaged, please contact us within 24 hours of delivery and include clear photographs of:

  • the parcel,
  • the egg carton, and
  • any damaged eggs.

Although we cannot accept responsibility for damage caused during transit, we review every situation individually and may offer a goodwill solution where appropriate.

Our eggs are collected fresh to order, which means dispatch times can vary depending on laying rates and availability.

To ensure the freshest possible eggs, there may be a short wait while we collect your order. We appreciate your patience, it helps us provide the highest quality fertile eggs possible.

To ensure fair access and maintain freshness, we currently limit orders to two dozen per collection.

If you’re interested in multiple collections (for example, two dozen Blue Skies and two dozen Midnight Marans), you’re welcome to order up to the maximum available for each collection, subject to seasonal availability.

Yes. Our breeding birds are free-roaming and enjoy plenty of space to forage, dust bathe and express their natural behaviours.

Their welfare is our highest priority, and we believe happy, healthy birds produce the very best fertile eggs.

Not always—and that’s part of the magic!

Every egg is naturally unique. Shell colour can vary between hens, seasons and even throughout the laying cycle. The photos on our website are intended as a guide to the beautiful colours produced by our flock.

Our breeding program focuses on healthy, well-tempered birds and beautiful natural egg colours.

While many of our birds are lovely examples of their breeds, they are not sold as show-quality stock. Our priority is producing colourful, healthy backyard birds and exceptional fertile eggs for fellow poultry enthusiasts.